Refund & Return Policy — Zor Pakistan

At Zor, your satisfaction and trust matter to us. Please read our refund and return policy carefully before placing your order.

Damaged or Wrong Item

If you receive a damaged Zor herbal supplement or the wrong item, contact us within 48 hours of delivery with a photo or video of the product. We will arrange a free replacement or full refund immediately.

Unopened Products

Unopened, sealed products can be returned within 7 days of delivery for a full refund (minus delivery charges).

Opened Products

Due to the personal and consumable nature of wellness supplements, opened or used products cannot be returned for hygiene and safety reasons — except in cases of manufacturing defects.

How to Request a Refund

Contact our support team via:

• WhatsApp / Phone: +92 311 0209382
• Email: zorofficialstore@gmail.com

Please have your order number ready. Our team will guide you through the process quickly and privately.

Refund Timeline

Approved refunds are processed within 5–7 business days.

Your Privacy

All refund and return requests are handled with complete confidentiality. Your personal information is never shared with third parties.